In a webinar hosted by DealCloud on May 7th, 2020, Laura Fallone, Senior Director, Client Success and Kristen Palmer, Team Manager, Product Support provided an overview of DealCloud’s product support resources, focusing on DealCloud’s Knowledge Base portal. With the experience of supporting over 800 capital markets firms under our belt, we ensure that every platform user is fully equipped for dealmaking and productivity. As the day-to-day needs of our clients change, we maintain a reliable support structure for every deal professional we serve globally.
In the DealCloud Knowledge Base portal, users have a number of ways to solve for any product-related need. From the ability to independently troubleshoot with our related product support articles to being able to contact our Product Support team directly, DealCloud users always have the resources at-hand to solve their product questions and needs. Our goal is to provide our clients with increased transparency in their operations, so we put the tools they need to work quickly and independent directly in their hands.
As clients navigate the robust features of DealCloud’s single-source deal, relationship, and firm management platform, this webinar will serve as an overview of all the resources made readily available to support any need.
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