Jr. Support Engineer

Location: Charlotte, NC



DealCloud is looking for a Jr. Support Engineer to join our Engineering team. In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate and timely responses. This position is expected to perform detailed research through in-depth knowledge of the DealCloud Platform. Most interactions will be internal, however there will be client facing interactions when a situation requires a more technical response.

What you’ll do:
  • Collaborate with the Product Support team to troubleshoot client issues, offering subject matter expertise for support escalations, providing instruction, guidance and troubleshooting assistance
  • Work with engineers, DBAs, developers, architects, QA, system engineers and product managers to provide more insight on new and existing technical issues
  • Prepare detailed specifications and steps to reproduce for items requiring Tier III escalation (such as product defects)
  • Work with infrastructure team for application outage and performance related issue
  • Manage application administration, process automation, monitoring and auditing system
  • Develop and document efficient methods for handling commonly recurring issues
  • Monitor application performance, create/automate audit reports, maintain logs of application changes and follow the change management workflow according to defined rules and policies
  • Participate in release management, change management and incident management processes
  • Provide technical analysis of current integrations and identify opportunities for improvement
  • Write SQL queries to pull audit report and other information to help troubleshoot technical issues
  • Assist Information Security team with application related security questionnaire and concerns



What you’ll get:

  • Competitive compensation, including meaningful equity participation
  • Challenging and rewarding work
  • Generous benefits package
  • An incredible team of smart and mission-driven people to work with



What you’ll need:

  • Degree in a relevant field, like Computer Science, IT, Software Engineering or documented work experience in a technical support field.
  • Microsoft, .NET, SQL or similar certification
  • Strong understanding of data structures and algorithms
  • Experience in C# and Entity Framework
  • Deep knowledge of Windows OS and Microsoft Office Suite
  • Experience working in a dev environment; i.e. Visual Studio 2017/2019, SQL Server 2016, TFS, Entity Framework, Aspose and React/Redux
  • Ability to read and analyze application error logs
  • Sharp troubleshooting and analytical abilities
  • Basic scripting and programming experience
  • Understanding of functional programming concepts
  • Dedication and commitment to resolve client issues
  • Experience with SaaS (cloud based) software deployments
  • Great verbal and written communication skills
  • Strong Excel skills
  • Ability to work independently



Bonus if you:

  • Expert understanding of .NET Platform
  • Experience working in the private equity or investment banking sector is a strong plus



About DealCloud

We are the premier platform for deal professionals in the private capital markets. DealCloud’s deal pipeline and relationship management platform provides an unparalleled environment for managing a robust business development and deal sourcing strategy. DealCloud’s industry-specific capabilities include deal management, portfolio management, fundraising, and investor relations management and reporting.


DealCloud was built by Deal professionals to specifically address the day-to-day information management challenges encountered by professionals in this end-market. The platform is supported by a team of dedicated former deal professionals that have a deep understanding of industry-savvy client service.


Delivered as a web-based Cloud platform, DealCloud is deployed rapidly and can be easily maintained across a global network of users. The built-in customization environment enables users to leverage tailored dashboards that meet their individual needs. The platform seamlessly integrates with Microsoft Office for an intuitive user experience supported by robust reporting.


Are you intensely driven, smart and results focused? Do you thrive in a collaborative team environment? We want to talk to you!


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