Technical Product Support Specialist
Location: Palo Alto, CA
In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction. This position is expected to perform detailed research through in-depth knowledge of the DealCloud Platform. For those issues which require Tier III escalation, this position will work closely with the product and technology teams to determine and communicate a resolution back to the product user. This position will also be expected to share knowledge acquired through formal/informal training sessions with internal staff on the Support and Client Success teams.